TERMS AND CONDITIONS FOR TOURS (group or individual travel) AND ONLINE SERVICES ORGANISED BY GOLDEN LIGHT TRAVEL SERVICES LLC
Website
www.wingosisis.net website is operated by Golden Light Travel Services Llc, Sharjah Media City, Sharjah, UAE.
How to make a Booking
You can book any one of our tours online by selecting the name of the tour you wish to join and filling in the booking form and sending it to us. Email us at info@goldenlighttravelservices.com. We can also tailor-make your desired holiday package. Please email us your request to info@goldenlighttravelservices.com and someone from our sales team will reply with a range of options and advice. Reservations should be made as early as possible especially if you are travelling in the peak season (Christmas and Easter). Do note that bookings can’t be confirmed without a completed booking form and the relevant documentation requested on the said form.
Child Policy
Persons under 18 may book any of our tours only if they are travelling with a parent or legal guardian. There can be no exceptions to this policy.
Child discount between 0yrs and 11.99 yrs are defined with each tour separately.
12 yrs + Are considered adults – full cost of tour
What the tour price does not include
Round-trip air travel between your home and your destination, domestic flights, airport arrival/departure taxes on such travel, the cost of your visa, personal insurance, personal items such as beverages at meals, food or snacks at times other than your meals and beverages included on the itinerary, laundry, telephone, fax or Internet/E-mail access charges, film, fees for taking photographs or videos in certain locations, fees for changing money, medical expenses, excess baggage fees, customs duties, shopping and tips or gratuities other than included on the itinerary.
Baggage
You carry your baggage at your own risk throughout the tour. Excess and oversized baggage charges are your responsibility. We recommend you use the hotel safes to store anything valuable including passports, cameras and money. Golden Light Travel Services accepts no responsibility for any lost or stolen belongings. We do not recommend you leave any valuables in the mini – vans or coaches while sightseeing.
Medical and Physical Fitness
Each client bears the ultimate responsibility for ensuring that he or she is in good health and physical shape. It is your responsibility to determine whether the tour or service you choose is suited to your physical and mental condition. You are responsible for the cost of any medicines or medical care you may require during the trip for any reasons.
Inoculations and Allergies
Please check with your doctor to find out what inoculations may be recommended for your destination. It is your responsibility to obtain all necessary inoculations. Tell us if you suffer from any allergies or other physical conditions which might affect you during the tour. We reserve the right to decline or accept any person as a member of the tour or to decline or retain any person if such person’s physical condition, mental well-being or behavior interferes with the operation of the tour. There will be no refund in such cases.
Limitation of Liability
We are not liable for delays, inconveniences, accidents, injuries or expenses of any kind resulting entirely or in part from the negligence of others or from causes beyond our control. Participants assume all risks of personal injury and aggravation of any medical condition related in any way to the activities of the tour. Baggage and other personal property are the responsibility of the owner and we are not liable for any loss. Also please read the paragraph on “Free Time” below.
Feedback
If a client has any complaint about any of the tour arrangements, the client must bring it under the attention of the representative of Golden Light Travel Services at the time so that they can use their efforts to rectify the situation. Failure to do so at the time may result in Golden Light Travel Services not being able to either refund or take corrective action at the end of the tour.
Passports and Visas
It is the responsibility of all passengers, regardless of nationality and destination, to check with the Consulate of the country they are visiting for current entry requirements.
As visa and health requirements are subject to change without notice, we recommend that you verify them with the appropriate Consulate prior to departure.
Hotel Accommodations
All rooms are standard twin-bed rooms with private facilities, unless you have specifically requested and paid for an upgraded room category. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases unless otherwise stated is strictly at the discretion of the hotel’s management on a run-of-house basis.
Triple rooms consist of standard twin-beds plus a roll-out bed or cot for third person. The number of persons accommodated does not dictate the room size.
Golden Light Travel Services reserves the right to make substitutions with hotels of equal standard in certain circumstances. There will be no refunds for any difference in the cost of those accommodations.
Check In / Check Out Times
These vary according to each hotel. Generally, your accommodation check-in is 3 p.m. and check-out 12 a.m. Please note that most properties will require a credit card authorization upon check-in to cover incidentals and will need to see your passport for identification. In the case that you don’t have a credit card usually a cash bond will be required.
Please be sure that adequate arrangements for accommodations have been taken into consideration for late night flights. If a day room is included in the itinerary, check-out will normally be 6:00 p.m.
Itinerary and Hotel Amendments
Occasionally during holidays and certain periods, due to unforeseen circumstances, Golden Light Travel Services and/or your hotels may have to make last-minute changes after arrival. We therefore reserve the right to adjust the sequence and/or substitute any hotels with others in a similar category. In such cases, there will be no cost-adjustment. These changes may also become necessary either due to local conditions, for the convenience of the parties or for the proper and safe conduct of the tour. If this happens, we will try to provide you with alternate arrangements of comparable quality.
Responsibility
We act only as an agent for the participants in regard to travel, whether by railroad, motor coach, private car, boat, aircraft, or any other convenience and assume no liability for injury, illness, damage, loss accident, delay or irregularity to person or property resulting directly or indirectly from any of the following causes; – Weather, acts of God, force-majeur, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes of any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.
Meals on Tour
As specified in each itinerary. Meals are based on the hotel’s or restaurant’s buffet or set menu. In general beverages are not included unless specifically stated.
Free Time
Certain periods during the tour are or will be designated as “free time”. These periods are provided primarily to give you a chance to rest and relax. You are however free to use the time as you wish.
We will be happy to give you some information about things to do or see but we do not accept responsibility for any loss, accident or injury which occurs while you are not with the group, or you are not on your official itinerary.
Quotations and Validity
All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 7 days from issue date. Golden Light Travel Services reserves the right to increase prices accordingly.
Deposit and Full Payment
Once your tour package is confirmed, and we’ve received your booking form, we will send you a payment request. To secure your booking for small group tours, a deposit is required. The amount of the deposit is defined on your booking.
For private tours, the deposit required will be 25% or 50%, depending on your chosen tour type. The payment schedule varies depending on the time of year. For most of the year, full payment is due 45 days prior to your arrival in Egypt/Jordan. However, during the Christmas period and Easter period, the payment deadline is extended to 60 days.
The cost of any flights included in the package will be combined with the booking fee, which is required at the time of booking. This fee is considered part of the overall holiday cost and is non-refundable, except in cases where the applicant cannot be accommodated or if the Company decides not to accept the booking. Some tours may have a higher booking fee, and this will be communicated to the Client during the booking process.
The booking deadline depends on the period of booking, as mentioned earlier. For tours booked within 60 days or 45 days of departure, the booking fee will be equivalent to the entire tour price. The remaining balance of the total cost, when applicable, must be settled no later than 60 days or 45 days before the departure date, in accordance with the period mentioned previously (unless it is otherwise defined on the booking form in case of small group tours). Failure to complete the balance payment by this deadline allows Golden Light Travel Services to consider the contract as canceled by the Client, and our cancellation policies will be applied, as detailed below.
Late Bookings and Payments
Bookings and payments made within 7 days of arrival must be paid via our secure payment link using a credit card. There is an extra fee of 5% for credit card payments.
Credit Card or Bank Transfer
Payment can be made by either credit card (Visa and MasterCard) with a 5% surcharge using our secure pay-online system or by bank wire-transfer. Fluctuations in the currency exchange rate on the day of purchase may result in a slight difference in the total charges. Please note that a wire-transfer incurs bank transfer-fees (on both sides). You will need to ensure your payment covers these fees.
Travel Insurance
Please make sure you have adequate personal and medical insurance to meet any personal or medical emergency which might arise. In some cases if you need medical care during the tour you may be required to pay for it at the time it is rendered and seek reimbursement from your insurer after you return home. Please check with your medical insurer for details. In the event of a medical emergency we will make every effort to assist you in obtaining necessary care and if necessary assist you in making arrangements to transfer funds from home to pay for it.
Acceptance of Terms
The filling in of the booking for, and payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all stated Golden Light Travel Services and affiliated websites terms and conditions and agree to abide by them.
Cancellation or Alteration of Your Travel Plans Before Departure
You, or any member of your party, have the flexibility to cancel your travel arrangements or adjust your departure date at any time. The cancellation or date change will become effective upon receipt of written notification from the person who initially made the booking, either at our offices or via email. We recommend using a method with proof of delivery and receipt. Any cancellation or date change will incur charges to cover the reasonable expenses incurred by us in arranging, modifying, or canceling your booking.
If one or more members of your group cancel, it may increase the per-person holiday cost for those still traveling, and you will be responsible for covering this increase. Please note that charges for cancellations or date changes after the balance due date will vary due to the intricate nature of our travel itineraries. Keep in mind that many international flight costs are non-refundable, and we will inform you of this at the time of booking. The full details of cancellation or date change costs will be communicated to you at the time of cancellation or date change. The following cancellation and date change charges provided below are for reference only and are subject to potential changes.
(The cancellation/date change charge detailed will be calculated based on the total cost payable by the person(s) canceling, excluding amendment charges that are non-refundable in the event of the person(s) to whom they apply canceling.)
Time before departure & Charge :
More than 60 days before departure: Loss of deposit.
42 to 59 days before departure: 35%, or loss of deposit if higher.
28 to 41 days before departure: 70%.
15 to 27 days before departure: 90%.
0 to 14 days before departure: No refund.Please be aware that flight cancellation charges and any other unrecoverable costs (e.g., private permissions) will be applicable in addition to the cancellation fees outlined above. If your insurance policy covers the reason for your cancellation, you may be able to claim reimbursement for these charges.
Cancellation Due to Unavoidable and Extraordinary Circumstances
You retain the right to cancel your confirmed holiday before departure without incurring a cancellation fee in the event of “unavoidable and extraordinary circumstances” affecting your holiday destination or its immediate vicinity, significantly impacting the holiday’s performance or transport arrangements to the destination. In such cases, your full payment can be used for future travel, with no additional compensation payable. “Unavoidable and extraordinary circumstances” refer to events such as warfare, acts of terrorism, significant threats to human health (e.g., outbreaks of severe diseases at the travel destination), or natural disasters (e.g., floods, earthquakes, or weather conditions making safe travel to the destination impossible).
Cancellation by Golden Light Travel Services
Since we plan your holiday arrangements well in advance, occasional changes or cancellations may be necessary. We reserve the right to alter or cancel any tour without prior notice. It is strongly advised that you secure insurance to protect against unrecoverable cancellation costs.
Changes: In case of minor changes to your holiday, we will make reasonable efforts to inform you, your travel fascilitator or your travel agent as soon as reasonably possible, provided there is sufficient time before your departure. Please note that we will not be liable to you for minor changes. Examples of minor changes include adjustments to your outbound or return flights of less than 12 hours, modifications to the aircraft type, or changes in accommodation to another of the same or higher standard, or changes in carriers. Be aware that carriers, such as airlines mentioned in the brochure, may be subject to change. On rare occasions, a significant change to your confirmed arrangements may be necessary. Significant changes may include the following when made before departure:
A change of accommodation area for the whole or a substantial part of your travel.
A downgrade to lower-standard or lower-classification accommodation for the entire or a significant part of your travel.
Changes to the outward departure time or overall duration of your arrangements by more than 12 hours.
A substantial modification to your itinerary, including the omission of one or more destinations entirely.
Cancellation: We will not cancel your travel arrangements less than 56 days before your departure date, except for reasons of force majeure or your failure to pay the final balance, or because the minimum number required for the package to proceed has not been reached. We may cancel your holiday before this date if, for instance, the minimum number of clients needed for a specific travel arrangement is not met.
The minimum required number and the time limit for informing you if the package must be canceled will be provided in the holiday description. If we cancel or make a significant change, we will notify you as soon as practically possible and offer you the choice of:
(for significant changes) accepting alternative arrangements;
if available, accepting an offer of an alternative holiday (with a refund of the price difference if the alternative is of a lower value);
canceling your holiday with a full refund.
You must notify us of your choice within 7 days of our offer. If we do not receive your response within 7 days, we will contact you again to request your choice. Failure to respond will be assumed as acceptance of the change or alternative booking arrangements.
Booking and Cancellation of our Online Services
You can book our online services by signing up and paying by credit card through www.wingosisis.net website. Our online services are non refundable.
